Stories & updates.
Product news, support tips and what we are building next.
How to Create a Knowledge Base That Reduces Customer Support Tickets
A practical, step-by-step method for building a knowledge base that gives customers clear answers and reduces repeat support requests.
Live Chat vs Help Desk: Which Support Model Fits?
Live chat and help desks solve different support jobs. Learn when to use each model, where knowledge bases and shared inboxes fit, and how Cajobo connects chat, self-service, and feedback.
How to Measure Customer Satisfaction With One-Tap Feedback
A practical workflow for measuring customer satisfaction with short, well-timed emoji feedback and turning every response into an action.
Customer Feedback Widgets: How to Collect Useful Feedback on Your Website
An embedded customer feedback widget can capture useful reactions at the moment a visitor encounters friction. Learn where to place it, what to ask, and how Cajobo keeps feedback connected to support work.
Knowledge Base Software for SaaS: What to Include and How to Structure It
A practical structure for SaaS knowledge bases, from getting-started articles to troubleshooting, account guidance, and feedback-driven improvements.
Live Chat Software for SaaS Teams
A practical workflow for SaaS teams that want to resolve product questions quickly with a chat widget, verified identity, a shared inbox, and a knowledge base.
Cajobo Customer Support Platform: Live Chat, Knowledge Base, and Feedback in One Tool
Cajobo brings customer conversations, self-service help, and feedback collection into one practical support workflow.